Touch Sensor Unresponsive or Triggers Unexpectedly

Issue Description

The touch sensor area(Player Change) is not working correctly.

Possible Causes

1. Electrical noise from the power cable

2. Using third-party LED ring lights or similar lighting equipment

3. Physical objects touching the touch sensor area

Solution

Check the Power Cable

Try using a different USB charger or USB cable to see if this resolves the issue.

Remove External Lighting Equipment

If you are using LED ring lights or similar equipment, unplug them and check if the issue improves.

Clear the Touch Sensor Area

Remove any decorations or objects that may be in contact with the touch sensor area and check if the issue improves.

Still Having Issues?

If the problem continues after trying all the steps above, there may be a hardware malfunction with the PCB unit.

Please contact customer support with the following information:

• A video showing the issue occurring

• A copy of your purchase receipt with the date

Our support team will review your case and provide the best solution for your situation.