Scoring Is Slow

Issue Description

Scoring speed is slower than expected.

Possible Cause

• Slow network connection

• Heavy network traffic

• AI model

Solution1 - Wi-Fi Environment

Check The Image Acquisition Speed

The Image Acquisition Speed Test feature measures how quickly your GRAN EYE can retrieve camera images over your network.

⚠️ This test measures network speed only. It does not include AI processing time.

How to Run the Speed Test

1. Open Menu → Device Settings → GRAN EYE → Advanced Settings

2. Select Image Acquisition Speed Test

3. Run the test for left and right cameras

4. Repeat the test 2–3 times to confirm average performance

Understanding Your Results

Good 300ms–500ms

• Ideal performance

Slow frequently over 1000ms

• Scores take more than 1 second to display

• Usually caused by Wi-Fi environment

Timeout 5000ms

• Image retrieval failed

• AI scoring will not perform

• During gameplay, it scores as MISS (0) or a camera connection error will appear

How to Improve Performance

● Move GRAN EYE closer to your Wi-Fi router

As a guideline, GRAN EYE and the Wi-Fi router should be in the same room, within 5 meters.

● Remove obstacles between GRAN EYE and Wi-Fi router

If there are obstacles such as walls or furniture, please adjust the installation position.

● Reduce the number of devices connected to the same router

When many devices are connected to the same router, communication becomes slow.

If possible, add access points to distribute the load.

● Avoid peak hours

Communication may become slower during peak hours, such as at night.

● Avoid running bandwidth-heavy applications

While using GRAN EYE, please avoid bandwidth-heavy activities on other devices, such as video streaming, online games, or streaming to external monitors.

Solution2 - Change AI model

Switching to a lighter AI model based on your device's performance may improve scoring speed.

How to Switch AI Model

1. Open Menu → Device Settings → GRAN EYE → Advanced Settings

2. Select AI Model Selection

3. Choose a lighter model than your current one

Solution3 - Use USB Connection

It enables a stable connection without depending on the Wi-Fi environment.

Still Having Issues?

If you cannot connect after trying all the solutions above, please contact customer support.

Information to Share with Customer Support (Optional)

If you are asked, providing the following can help identify the cause more quickly:

• Screenshots of the speed test (left and right cameras)

• Approximate distance between the router and GRAN EYE

• Your device (iOS / Android), model name, and current AI model