One Camera Cannot Connect

Issue Description

• One camera cannot connect to Wi-Fi.

• After camera search, only one camera is found

• Camera LED keeps looping in this pattern:

Green flashing → Red → Green flashing → Red…

Camera LED Meanings

• Green blinking: Attempting Wi-Fi connection

• Solid green: Wi-Fi connection successful

• Solid red: Wi-Fi connection failed

Possible Causes

• Insufficient power supply

• Incorrect Wi-Fi information (SSID or password)

• Attempting to connect to a 5 GHz network

• QR Code Scan Failed

Solution

Check Power Supply

GRAN EYE requires a power supply from a USB Type-C charger that is compatible with Power Delivery (PD).

Using an underpowered charger can cause connection failures.

Check points

• Does your charger supply at least 20W?

• Is your charger Power Delivery(PD) compatible?

• Are you using the dedicated power cable?

• Are you connecting directly to a wall outlet? (avoid hubs or extension cords)

For more information: Before Using GRAN EYE: Preparing the Power Adapter

Check Wi-Fi Information

If the SSID or password entered is incorrect, the connection will fail.

Double-check both the SSID and password you entered.

Common mistakes example (SSID)

Avoid Using a 5GHz Wi-Fi Network

GRAN EYE only supports 2.4GHz Wi-Fi. Do not use 5GHz networks.

How to check?

If the SSID contains 5G, it is likely a 5GHz network.

Check the label on your Wi-Fi router, it may list this information.

Does your SSID combine 2.4G and 5G bands?

Wi-Fi routers that combine 2.4G and 5G may cause malfunctions. Use a dedicated 2.4GHz SSID.

1. Create a dedicated 2.4GHz SSID on your router.

2. Re-generate a new QR code

3. Re-scan the new QR code

*Router settings vary by manufacturer. Refer to your router's manual for instructions on creating a 2.4GHz SSID.

*Always reset the camera's Wi-Fi information when re-scanning the QR code.

How to reset camera: article ID

QR Code Scan Failure

The QR code scan may fail in the following situations:

• screen reflections

• external light

• distance

• low brightness

Try following tips when re-scanning

• Display the QR code on a different device

• Increase screen brightness

• Avoid reflections and glare

• Hold the QR code 10–20 cm away from the camera

Still Having Issues?

If you cannot connect after trying all the solutions above, please contact customer support with the following information:

• Wi-Fi router model number

• Your device model name

• Camera LED status after scanning the QR code (a video is very helpful for accurate diagnosis)