Audio & Calls
Base Unit LED Is Green but Not Connected
Issue Description
The Base Unit shows a solid green LED, but the app displays it as disconnected.
Possible Cause
The Base Unit is paired through your device’s Bluetooth settings
Solution
You need to unpair the Base Unit from your device’s Bluetooth settings and then reconnect it through the Gran Darts app.
Step 1: Open Bluetooth Settings
Open the
Settingsapp on your deviceNavigate to
BluetoothLook for a device named
GRAN-Echoor something similar

Step 2: Unpair the Base Unit
Tap the
iorgearicon next to the GRAN-Echo deviceSelect
Forget This DeviceorUnpair

Step 3: Reconnect Through the GranDarts App
Turn
OffandOnthe Base UnitOpen the GranDarts app
Navigate to
LOCALTap
camera iconin the top right cornerTap
Reconnect
When the LED turns solid green and the app shows Connected, the Base Unit is successfully connected.

Still Having Issues?
If the problem continues after following these steps, please see this article for additional troubleshooting:
What to do if Echo (Base Unit) is not recognized or won't connect
