No Response When Throwing

Issue Description

When I throw a dart, the system does not recognize it.

Possible Causes

• Connection is lost

• Echo unit is not installed properly

• Bluetooth is manually paired

• Base Unit is connected to another device

Solution

Reconnect to the Camera and Base Unit

The connection may have been lost. Try reconnecting the all GRAN EYE units.

How to Check Connection

1. Navigate to LOCAL

2. Tap camera icon in the top right corner

3. Check GRAN EYE Connection Status

Verify that both cameras and the base unit show as connected

⚠️ Base Unit LED is solid green but the app says not connected?

The connection was not established correctly.

Please see: LINK here

Check Echo Unit Installation

The Echo Unit (sound sensor) detects the sound of the dart hitting the dartboard and uses that as a trigger to perform scoring.

Therefore, if the Echo Unit is not installed properly, the system may not respond when you throw darts.

Verify the following

• Echo unit is firmly pressed against the back of the dartboard

• Echo connector is fully inserted into the Base Unit

Remove manual Bluetooth pairing

The Base Unit and device connect via Bluetooth.

Unlike typical Bluetooth devices, pairing is not required. The connection is established automatically when you launch the app.

If you manually pair the devices, the app will not be able to connect.

Remove the pairing by following these instructions:

Step 1: Open Bluetooth Settings

1. Open the Settings on your device

2. Navigate to Bluetooth

3. Look for a device named GRAN-Echo or similar

Step 2: Unpair the Base Unit

1. Tap the i or gear icon next to the GRAN-Echo device

2. Select Forget This Device or Unpair

Step 3: Reconnect Through the GranDarts App

1. Turn Off and On the Base Unit

2. Open the GranDarts app

3. Navigate to LOCAL

4. Tap camera icon in the top right corner

5. Tap Reconnect

When the LED turns solid green and the app shows Connected, the Base Unit is successfully connected.

Check if the App is Running on Another Device

The Base Unit can only connect to one device at a time.

If the GranDarts App is running on another device, close the app completely on that device.

Still Having Issues?

If the issue persists after checking all section, please check this article:

LinkHow to fix when Echo (Base Unit) cannot connect or isn't recognized