Camera LED Won’t Turn Solid Green After QR Scan

Issue Description

After scanning the QR code, the camera does not connect and the LED keeps repeating this pattern:

Green flashing → Red → Green flashing → Red…

Possible Causes

• Incorrect Wi-Fi information (SSID or password)

• Attempting to connect to a 5 GHz network

• Attempting to connect to a guest Wi-Fi network

Solution

Reset the Wi-Fi Information

Before troubleshooting, reset the camera's Wi-Fi information.

How to reset Wi-Fi information

1. Press and hold the button (located about 5cm below the camera lens)

2. Release the button when the indicator starts flashing red rapidly

3. Wait for the camera to reboot.

When the indicator shows red flashing, the reset is complete.

Cause 1: Incorrect SSID or Password

If the SSID or password entered is incorrect, the connection will fail. Double-check both the SSID and password you entered.

Common mistake (SSID)

Cause 2: Using a 5GHz Wi-Fi Network

GRAN EYE only supports 2.4GHz Wi-Fi.

It cannot connect to 5GHz networks.

How to check?

If the SSID contains 5G, it is likely a 5GHz network.

Check the label on your Wi-Fi router, it may list this information.

Cause 3: Using a Guest Wi-Fi Network

Some routers have guest SSIDs.

e.g. Network Guest

Guest networks often restrict device-to-device communication, which prevents the camera from connecting to the app.

Avoid using guest network, and use your main Wi-Fi network.

Once you find any mistake

1. Correct them

2. Re-generate the QR code

3. Re-scan the QR code

*Always reset the camera's Wi-Fi information when re-scanning the QR code.

Still Having Issues?

If you cannot connect after trying all the solutions above, please contact customer support with the following information:

• Wi-Fi router model number

• Your device model name

• Camera LED status after scanning the QR code (a video is very helpful for accurate diagnosis)