Cannot connect to GRANBOARD
Solutions
Turn on Bluetooth
If Bluetooth is turned off on your device, it cannot connect to GRANBOARD.
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Check the output of the USB power adapter
Low power supply may cause Bluetooth disconnections, LED malfunction.
View Details
Allow all permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Clear Bluetooth cache
Bluetooth cache data may sometimes cause connection errors.
View Details
Do not pair manually
Once the app is launched, it will attempt to connect automatically via Bluetooth.
View Details
Do not use batteries and USB power at the same time
Using batteries and USB power simultaneously may cause malfunction
View Details
Turn on Bluetooth
If Bluetooth is turned off on your device, it cannot connect to GRANBOARD.
View Details
Allow all permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Do not pair manually
Once the app is launched, it will attempt to connect automatically via Bluetooth.
View Details
Check the output of the USB power adapter
Low power supply may cause Bluetooth disconnections, LED malfunction.
View Details
Clear Bluetooth cache
Bluetooth cache data may sometimes cause connection errors.
View Details
Do not use batteries and USB power at the same time
Using batteries and USB power simultaneously may cause malfunction
View Details
Turn on Bluetooth
If Bluetooth is turned off on your device, it cannot connect to GRANBOARD.
View Details
Do not pair manually
Once the app is launched, it will attempt to connect automatically via Bluetooth.
View Details
Clear Bluetooth cache
Bluetooth cache data may sometimes cause connection errors.
View Details
Allow all permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Check the output of the USB power adapter
Low power supply may cause Bluetooth disconnections, LED malfunction.
View Details
Do not use batteries and USB power at the same time
Using batteries and USB power simultaneously may cause malfunction
View Details
Turn on Bluetooth
If Bluetooth is turned off on your device, it cannot connect to GRANBOARD.
View Details
Check the output of the USB power adapter
Low power supply may cause Bluetooth disconnections, LED malfunction.
View Details
Allow all permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Clear Bluetooth cache
Bluetooth cache data may sometimes cause connection errors.
View Details
Do not pair manually
Once the app is launched, it will attempt to connect automatically via Bluetooth.
View Details
Turn on Bluetooth
If Bluetooth is turned off on your device, it cannot connect to GRANBOARD.
View Details
Allow all permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Do not pair manually
Once the app is launched, it will attempt to connect automatically via Bluetooth.
View Details
Check the output of the USB power adapter
Low power supply may cause Bluetooth disconnections, LED malfunction.
View Details
Clear Bluetooth cache
Bluetooth cache data may sometimes cause connection errors.
View Details
Turn on Bluetooth
If Bluetooth is turned off on your device, it cannot connect to GRANBOARD.
View Details
Do not pair manually
Once the app is launched, it will attempt to connect automatically via Bluetooth.
View Details
Clear Bluetooth cache
Bluetooth cache data may sometimes cause connection errors.
View Details
Allow all permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Check the output of the USB power adapter
Low power supply may cause Bluetooth disconnections, LED malfunction.
View Details
Turn on Bluetooth
If Bluetooth is turned off on your device, it cannot connect to GRANBOARD.
View Details
Clear Bluetooth cache
Bluetooth cache data may sometimes cause connection errors.
View Details
Allow all permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Do not pair manually
Once the app is launched, it will attempt to connect automatically via Bluetooth.
View Details
Turn on Bluetooth
If Bluetooth is turned off on your device, it cannot connect to GRANBOARD.
View Details
Allow all permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Do not pair manually
Once the app is launched, it will attempt to connect automatically via Bluetooth.
View Details
Clear Bluetooth cache
Bluetooth cache data may sometimes cause connection errors.
View Details
Turn on Bluetooth
If Bluetooth is turned off on your device, it cannot connect to GRANBOARD.
View Details
Do not pair manually
Once the app is launched, it will attempt to connect automatically via Bluetooth.
View Details
Allow all permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Clear Bluetooth cache
Bluetooth cache data may sometimes cause connection errors.
View Details
Knowledge Articles
Still having issues after trying all the solutions?
Still having issues after trying all the solutions?
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