Issue Description

You don't receive an authentication code email for:

• New account registration

• Changing your registered email address

• Changing your password

Possible Causes

• Invalid email address

• Email delivery delay

• Email in spam folder

• Email filters or special settings enabled

Solutions

Double Check The Email Address You Entered

Common mistake examples are:

Wait for a moment

Wait a few minutes for the email to arrive, as there may be a delivery delay

Check Spam Folder

Check your spam or junk folder for the email.

Add Sender to Allowed List

If you have email filtering or specified reception settings enabled:

Add no-reply@gran-darts.com to your allowed addresses (whitelist)

This will ensure future emails are delivered to your inbox

Review Email Settings

Check your email account settings for restrictions:

• Verify you are not rejecting emails from PC addresses

• Check if specific senders are blocked

• If anti-spoofing settings are set to high, lower them and try again

Use a Web-Based Email Service

Are you using a carrier email or MMS?

Authentication emails are sent in HTML format, which some carrier emails and MMS services cannot receive or display properly.

Register using a web-based email service such as

• Gmail

• Yahoo! Mail

• Outlook (formerly Hotmail)

These services fully support HTML emails and will ensure reliable delivery.