The camera does not scan the QR code (cannot connect to Wi-Fi)
Solutions
Remove the lens cap
If the camera cannot scan the QR code, the lens cap may still be attached.
View Details
Adjust the camera focus
If the camera is out of focus, it may not be able to scan the QR code properly. The focus can be adjusted by rotating the camera lens.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Contact support if the issue persists
If the issue is not resolved after trying all of the above steps, please contact customer support.
View Details
Adjust distance and enlarge the QR code
The GRAN EYE camera does not have autofocus, so manual adjustment is required.
View Details
Remove the lens cap
If the camera cannot scan the QR code, the lens cap may still be attached.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Adjust distance and enlarge the QR code
The GRAN EYE camera does not have autofocus, so manual adjustment is required.
View Details
Adjust the camera focus
If the camera is out of focus, it may not be able to scan the QR code properly. The focus can be adjusted by rotating the camera lens.
View Details
Contact support if the issue persists
If the issue is not resolved after trying all of the above steps, please contact customer support.
View Details
Remove the lens cap
If the camera cannot scan the QR code, the lens cap may still be attached.
View Details
Adjust distance and enlarge the QR code
The GRAN EYE camera does not have autofocus, so manual adjustment is required.
View Details
Contact support if the issue persists
If the issue is not resolved after trying all of the above steps, please contact customer support.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Adjust the camera focus
If the camera is out of focus, it may not be able to scan the QR code properly. The focus can be adjusted by rotating the camera lens.
View Details
Remove the lens cap
If the camera cannot scan the QR code, the lens cap may still be attached.
View Details
Adjust the camera focus
If the camera is out of focus, it may not be able to scan the QR code properly. The focus can be adjusted by rotating the camera lens.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Contact support if the issue persists
If the issue is not resolved after trying all of the above steps, please contact customer support.
View Details
Adjust distance and enlarge the QR code
The GRAN EYE camera does not have autofocus, so manual adjustment is required.
View Details
Remove the lens cap
If the camera cannot scan the QR code, the lens cap may still be attached.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Adjust distance and enlarge the QR code
The GRAN EYE camera does not have autofocus, so manual adjustment is required.
View Details
Adjust the camera focus
If the camera is out of focus, it may not be able to scan the QR code properly. The focus can be adjusted by rotating the camera lens.
View Details
Contact support if the issue persists
If the issue is not resolved after trying all of the above steps, please contact customer support.
View Details
Remove the lens cap
If the camera cannot scan the QR code, the lens cap may still be attached.
View Details
Adjust distance and enlarge the QR code
The GRAN EYE camera does not have autofocus, so manual adjustment is required.
View Details
Contact support if the issue persists
If the issue is not resolved after trying all of the above steps, please contact customer support.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Adjust the camera focus
If the camera is out of focus, it may not be able to scan the QR code properly. The focus can be adjusted by rotating the camera lens.
View Details
Still having issues after trying all the solutions?
Still having issues after trying all the solutions?
Contact Customer Support
Contact Customer Support
Our support team will work with you to resolve the issue.
Contact us
