Camera indicator alternates between blinking green and solid red
Solutions
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
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The SSID/password is incorrect
If the SSID or password is incorrect, connection fails
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Connect via USB cable
If you are using an Android device, we recommend connecting via USB.
View Details
Choose 2.4GHz Wi-Fi
GRAN EYE only supports 2.4GHz Wi-Fi. Do not use 5GHz networks.
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Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Connect via USB cable
If you are using an Android device, we recommend connecting via USB.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
The SSID/password is incorrect
If the SSID or password is incorrect, connection fails
View Details
Choose 2.4GHz Wi-Fi
GRAN EYE only supports 2.4GHz Wi-Fi. Do not use 5GHz networks.
View Details
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Choose 2.4GHz Wi-Fi
GRAN EYE only supports 2.4GHz Wi-Fi. Do not use 5GHz networks.
View Details
Connect via USB cable
If you are using an Android device, we recommend connecting via USB.
View Details
The SSID/password is incorrect
If the SSID or password is incorrect, connection fails
View Details
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Choose 2.4GHz Wi-Fi
GRAN EYE only supports 2.4GHz Wi-Fi. Do not use 5GHz networks.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
The SSID/password is incorrect
If the SSID or password is incorrect, connection fails
View Details
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
The SSID/password is incorrect
If the SSID or password is incorrect, connection fails
View Details
Choose 2.4GHz Wi-Fi
GRAN EYE only supports 2.4GHz Wi-Fi. Do not use 5GHz networks.
View Details
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
The SSID/password is incorrect
If the SSID or password is incorrect, connection fails
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Choose 2.4GHz Wi-Fi
GRAN EYE only supports 2.4GHz Wi-Fi. Do not use 5GHz networks.
View Details
Still having issues after trying all the solutions?
Still having issues after trying all the solutions?
Contact Customer Support
Contact Customer Support
Our support team will work with you to resolve the issue.
Contact us
