Both cameras indicator light are solid green but not connecting
Solutions
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Do not use the guest network
Guest networks often restrict device-to-device communication.
View Details
Reboot Camera
If the camera is not working properly, restarting it may resolve the issue.
View Details
Connect via USB cable
If you are using an Android device, we recommend connecting via USB.
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Connect the device and camera to the same Wi-Fi router
The camera and the device running the app must be connected to the same network.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Check your Wi-Fi security settings
Depending on the security settings of your Wi-Fi router, communication between the camera and your device may be blocked.
View Details
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Connect via USB cable
If you are using an Android device, we recommend connecting via USB.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Do not use the guest network
Guest networks often restrict device-to-device communication.
View Details
Connect the device and camera to the same Wi-Fi router
The camera and the device running the app must be connected to the same network.
View Details
Check your Wi-Fi security settings
Depending on the security settings of your Wi-Fi router, communication between the camera and your device may be blocked.
View Details
Reboot Camera
If the camera is not working properly, restarting it may resolve the issue.
View Details
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Connect the device and camera to the same Wi-Fi router
The camera and the device running the app must be connected to the same network.
View Details
Reboot Camera
If the camera is not working properly, restarting it may resolve the issue.
View Details
Connect via USB cable
If you are using an Android device, we recommend connecting via USB.
View Details
Do not use the guest network
Guest networks often restrict device-to-device communication.
View Details
Check your Wi-Fi security settings
Depending on the security settings of your Wi-Fi router, communication between the camera and your device may be blocked.
View Details
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Do not use the guest network
Guest networks often restrict device-to-device communication.
View Details
Reboot Camera
If the camera is not working properly, restarting it may resolve the issue.
View Details
Connect via OTG USB cable
If you are using an Android device, we recommend connecting via USB.
View Details
Connect the device and camera to the same Wi-Fi router
The camera and the device running the app must be connected to the same network.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Check your Wi-Fi security settings
Depending on the security settings of your Wi-Fi router, communication between the camera and your device may be blocked.
View Details
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Connect via OTG USB cable
If you are using an Android device, we recommend connecting via USB.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Do not use the guest network
Guest networks often restrict device-to-device communication.
View Details
Connect the device and camera to the same Wi-Fi router
The camera and the device running the app must be connected to the same network.
View Details
Check your Wi-Fi security settings
Depending on the security settings of your Wi-Fi router, communication between the camera and your device may be blocked.
View Details
Reboot Camera
If the camera is not working properly, restarting it may resolve the issue.
View Details
Allow app permissions
Make sure all required permissions—Bluetooth, Location, and Local Network—are enabled.
View Details
Check the power supply
GRAN EYE requires a USB power adapter that can supply sufficient power.
View Details
Connect the device and camera to the same Wi-Fi router
The camera and the device running the app must be connected to the same network.
View Details
Reboot Camera
If the camera is not working properly, restarting it may resolve the issue.
View Details
Connect via OTG USB cable
If you are using an Android device, we recommend connecting via USB.
View Details
Do not use the guest network
Guest networks often restrict device-to-device communication.
View Details
Check your Wi-Fi security settings
Depending on the security settings of your Wi-Fi router, communication between the camera and your device may be blocked.
View Details
Still having issues after trying all the solutions?
Still having issues after trying all the solutions?
Contact Customer Support
Contact Customer Support
Our support team will work with you to resolve the issue.
Contact us
