Issue Description

LED lights stop working at a certain point. For example, they may stop glowing starting from the outer ring of 9.

Visual Example

Possible Cause

Physical damage to the LED strip inside the board.

Solution

Replace a Damaged LED Strip

please watch the video below for instructions.

You may purchase replacement parts (LED Strip) from an authorized dealer near you.

Find a dealer worldwide here: https://gran-darts.com/pages/dealer-list

Under Warranty?

If your GRANBOARD is still under warranty, we will provide LED parts free of charge.

Please contact customer support with the following information.

• A video showing the condition of the board

• A copy of your purchase receipt with the date

Once we verify your warranty status, we will send you free replacement parts.