【RESOLVED】
We are pleased to inform you that Version 2.0.1, which addresses and resolves this issue, has now been released.
Users operating on Android devices are kindly requested to update the application via the Google Play Store at their earliest convenience.
Following the update, please perform the steps below to ensure proper operation of the GranEye system:
Open the application → Menu → Device Settings → GranEye → Under “Location Services,” enable “Detailed Location Information.”
We extend our sincere apologies for the significant inconvenience this matter has caused and greatly appreciate your patience, understanding, and continued support.
Issue Description
We have confirmed a serious issue in Gran Darts App Ver.2.0.0 affecting Android devices when using GRAN EYE:
Some users are experiencing a problem where the Base Unit cannot connect to the app when GRAN EYE is connected via Wi-Fi.
We sincerely apologize for the inconvenience caused.
Our development team is currently working on identifying the cause and implementing a fix as an urgent top priority.
A Ver.2.0.1 update will be released as soon as the issue is resolved.
■For iOS users
No widespread issues have been confirmed on iOS; however, in rare cases the connection may fail after updating.
If this occurs, reinstalling the app (Delete → Reinstall) has been confirmed to resolve the issue.
■For Android users (Temporary Workaround)
Even if Wi-Fi connection fails, GRAN EYE can still be used via OTG (USB) connection.
Setup guide:
https://gran-darts.com/graneye-otg-setup/
We will provide further updates as soon as we make progress.
We sincerely apologize again for the inconvenience.
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